Sydney Bottom - Tortuga

WHAT IS OUR RETURN POLICY?

We accept unworn bikinis and clothing bought from jmpthelabel.com in new condition with tags and liners attached within 21 days of purchase for a full refund minus the cost of return shipping. 

For hygiene reasons, we cannot accept returns on items that are soiled, worn, damaged, or washed. Soiled garments may include visible signs of bodily fluids, deodorant marks, or makeup stains. Determining if an item is considered soiled is at JMP's discretion. If deemed soiled, the item will not be eligible for a return or store credit, and will be properly disposed of. Please try on all swimwear over underwear and with the hygienic liner attached. 

Items available for return must be shipped out by the 21st day after purchase. You will have 21 days after purchase to exchange for another item or store credit. Once we receive and approve your returned items, your refund will go back on the original form of payment minus the cost of the return shipping.

Please note all items marked final sale or discounted 30% or more are not eligible for a refund or exchange.  We do not offer store credit for sale items. 

Gift card purchases and jewelry are non-refundable.

HOW DO I START A RETURN?

To create a return please click HERE. 

Once authorized, you'll receive a shipping label via email.  Shipping costs and a $4.95 restocking fee will be deducted from your refund.  Then, use that shipping label to send your items back to us.  Once your items are inspected, you can expect a refund notification in your email within 5-10 business days.  All refunds must be issued to the original form of payment.

 If you need help, please send an email to support@jmpthelabel.com with your name, order number, and reason for return. 

HOW DO I START AN EXCHANGE?

To create an exchange please click HERE. 

If you need assistance, please send an email to support@jmpthelabel.com with your name, order number, and reason for exchange.  

FAQ

HOW DO I TRACK MY RETURN?

US customers can use the tracking number on the provided pre-paid shipping label to trace your package back to us.  If you used a different shipping label, please use the tracking number provided on that label to trace your package.

WHAT IF I LOSE THE ORIGINAL PACKAGE THE ORDER CAME IN?

No problem!  If the tags and sanitary liners are attached, you can use the prepaid shipping label to send your items back in any packaging.

HOW SOON WILL I GET MY REFUND?

You can expect to get a full refund, minus the cost of shipping and a $4.95 restocking fee, to your original form of payment within 5-10 days of delivery.  Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.

IF I PURCHASED ITEMS AT A RETAIL STORE, CAN I RETURN OR EXCHANGE WITH YOU?

If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place it was originally purchased.  Their specific return policy may be different than ours.

CAN I RETURN FINAL SALE ITEMS?

All items marked Final Sale or discounted 30% or more are not eligible for a refund or exchange.  We understand that buying final sale items can be tricky, so if you have questions about sizing, fit, or fabric, please contact us at support@jmpthelabel.com  or review our size chart before placing your order.  We want to ensure that you love our products, however, no exceptions can be made for sizing, fit, or fabric issues on final sale items.

WHAT ITEMS ARE RETURNABLE?

All unworn items that were purchased at full price or with a discount of under 30% and are in new condition with tags and liners attached can be returned within 14 days of purchase for a full refund or store credit. 

WHAT IS A MODIFIED RETURN POLICY?

If you return more than $1,000.00 in a 12-month period you may be subject to a modified return policy.  We will contact you if you are subject to the modified policy.

WHAT IF I RECEIVE A DAMAGED ITEM?

In the rare occasion that an item arrives damaged, please contact  support@jmpthelabel.com immediately with photos of the damages.

WHAT DO I DO IF MY PACKAGE IS LOST IN THE MAIL?

If your package is lost during transit, and you purchased our Shipping Insurance, please file a claim through the "Report a Claim" link at the bottom of our webpage. A signature will be required for deliveries of orders over $500 USD, and JMP The Label, LLC is not liable for lost or stolen packages once an order leaves our warehouse. All lost packages require a claim to be filed with the courier, and high-value packages may require a police report in order for a refund or replacement to be provided by JMP The Label, LLC. All refunds must be given back to the original form of payment.